WP 92 | Steps for a Graceful Transition when Therapists Exit Your Practice

Written By James Marland

Transitioning when a therapist leaves your practice can be a challenging and emotional process. However, handling it with grace can ensure that both the practice and the departing therapist can move forward positively. Here are five key steps to help you navigate this transition smoothly.

1. Do Not Take It Personally

When a therapist decides to leave, it can feel like a personal blow. It’s important to remember that their decision likely reflects their own needs and circumstances rather than a failure on your part. As Whitney Owens shares, “When someone decides to leave the practice, it could be for so many different reasons… do not take it personally.” Reflect on the feedback, but don't let it define your worth or the quality of your practice.

Tip: Use this moment for self-reflection. Consider if there are any improvements you can make as a leader, but also recognize that some factors are beyond your control.

2. Support the Therapist as They Exit

Even if you're feeling hurt or disappointed, it’s crucial to support the therapist during their transition. Show them grace and kindness, and offer assistance for their next steps. This might include providing recommendations, offering resources, or simply being a listening ear.

Tip: Ask the therapist how you can support them during this transition. For example, Whitney suggests asking, “How can I help you through this transition? What kind of resources do you need as you leave this practice?”

3. Create a Transition Process

Having a clear, structured transition process can make the departure smoother for everyone involved. This process should include steps for notifying clients, transferring care, and ensuring all administrative tasks are completed.

Tip: Develop a workflow or flowchart that outlines each step of the transition. Ensure all team members are aware of this process and have access to necessary resources.

4. Complete an Exit Interview

Conducting an exit interview provides valuable feedback and closure. It allows the departing therapist to share their experiences and insights, and it gives you the opportunity to learn and grow as a practice owner.

Tip: Include another team member in the exit interview to gain additional perspectives and ensure a comprehensive understanding of the feedback. Use this session to discuss their experiences, successes, and any areas for improvement.

5. Look for God's Movement in the Process

As a faith-based practice, it’s important to trust that God is working through these transitions. Believe that each departure opens the door for new opportunities and growth within your practice.

Quote: “When one door closes, another opens. Trust that God is in control and will bring the right people at the right time.”

Tip: Keep a folder of resumes from potential hires. This proactive approach ensures you have a pool of candidates ready when needed, reflecting God’s provision and timing.

Conclusion

Handling the departure of a therapist with grace involves not taking it personally, supporting the therapist, creating a clear transition process, conducting exit interviews, and trusting in God’s plan. By following these steps, you can ensure that your practice continues to thrive and that relationships are maintained positively, even through difficult transitions.

Remember, every transition is an opportunity for growth and renewal. Trust in the process and keep faith that everything happens for a reason.

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Links and Resources


James Marland
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